Privacy Policy, Terms & Conditions

We at Agnes & Maude Creative Studio respect your privacy. This Privacy Policy is designed to explain how we collect, use, share, and protect the personal information you provide when you access our website, purchase our goods or services, or engage with us on social media, as well as your rights to the information we collect. Please read this Privacy Policy carefully. We will alert you to any changes to this Policy by changing the “last updated” date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site(s). We encourage you to review this Privacy Policy periodically when you use our website for any purpose or engage with us on social media. You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.

INFORMATION THAT WE COLLECT

We collect a variety of information from you when you visit our website, make purchases, or interact with us on social media. By accepting this Privacy Policy, you are explicitly consenting to our collection of the data described below, to our use of the data, to the processing of this data, and to our sharing of the data with third-party processors as needed for our legitimate business interests. The information we collect may include:

PERSONAL DATA

Personal Data can be used to identify you specifically, including your name, shipping address, email address, telephone number, or demographic information like your age, gender, or hometown. You consent to give us this information by providing it to us voluntarily on our website or any mobile application. You provide some of this information when you register with or purchase from our website. You may also provide this information by participating in various activities associated with our site, including responding to blogs, contacting Us with questions, or participating in group training. Your decision to disclose this data is entirely voluntary. You are not obligated to provide this information, but your refusal may prevent you from accessing certain benefits from our website or purchasing.

DERIVATIVE DATA

Derivative data is information that our servers automatically collect about you when you access our website, such as your IP address, browser type, the dates and times you access our website, and the specific pages you view. If you use a mobile application, our servers may collect information about your device name and type, phone number, country of origin, and other interactions with our application. Derivative data may include data collected by third-party service providers, such as advertising and analytics providers, and cookies, log data, or web beacons. Cookies are discussed more fully below. Derivative data from third-party service providers generally does not identify a specific individual.

FINANCIAL DATA

Financial data is related to your payment methods, such as credit card or bank transfer details. We collect financial data to allow you to purchase, order, return, or exchange products or services from our website and any related mobile apps. We store limited financial data. Most financial data is transferred to our payment processors, PayPal and Stripe. You should review these processors’ Privacy Policies to determine how they use, disclose, and protect your financial data. As a courtesy, Paypal’s Privacy Policy can be found here: https://www.paypal.com/ca/webapps/mpp/ua/privacy-full. Stripe’s Privacy Policy can be found here: https://stripe.com/en-ca/privacy

SOCIAL NETWORKING DATA

We may access personal information from social networking sites and apps, including Facebook, Instagram, LinkedIn, Twitter, Snapchat, or other sites or apps not named specifically here. This information may include your name, social network username, location, email address, age, gender, profile picture, and other public information. If you do not want us to access this information, please go to the specific social networking site and change your privacy settings.

MOBILE DEVICE DATA

If you use our website via a mobile device or app, we may collect information about your mobile device, including device ID, model and manufacturer, and location information.

OTHER DATA

Occasionally, you may provide us with additional data to enter a contest or giveaway or to participate in a survey. You will be prompted for this information, and it will be clear that you are offering this kind of information in exchange for entry into such a contest or giveaway.

HOW WE USE YOUR INFORMATION

Your information allows us to offer you certain products and services, including the use of our website, to fulfill our obligations to you, to customize your interaction with our company and our website, and to allow us to suggest other products and services we think might interest you. We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our legitimate business interests (such as providing you with the opportunity to purchase our goods or services and interact with our website or mobile app).

Specifically, we may use the information and data described above to:

Create and administer your account, and
Deliver any products or services purchased by you to you and
Correspond with you, and
Process payments or refunds; and
Contact you about new offerings that we think you will be interested in, and
Interact with you via social media and
Send you a newsletter or other updates about our company or website, and
Deliver targeted advertising and
Request feedback from you and
Notify you of updates to our product and service offerings and
Resolve disputes and troubleshoot any problems; and
Administer contests or giveaways; and
Generate a profile that is personalized to you so that future interactions with our website will be more personal and
Compile anonymous statistical data for our use or a third party’s use; and
Assist law enforcement as necessary and prevent fraudulent activity on our website or mobile app and
Analyze trends to improve our website and offerings.

GROUNDS FOR USING AND PROCESSING YOUR DATA

The information we collect and store is used primarily to allow us to offer goods and services for sale. In addition, Agnes & Maude Creative Studio may collect, use, and process your information based on the following grounds:

LEGITIMATE BUSINESS INTERESTS

We may use and process your data for our legitimate business interests, which include, among other things, communicating with you, improving our goods or services, improving our website, and providing you with the information or products that you have requested.

Performance of a Contract: We may use and process your information to enter into a contract with you and perform our contractual obligations.

Consent: We may use your data or permit selected third parties to use your data based on your consent to our use and sharing of that data. You may withdraw your consent anytime, but doing so may affect your ability to use our website or other offerings.

As the law requires, we may also use or process your data to comply with legal obligations.

WHY WE DISCLOSE YOUR INFORMATION

We may share your information with third parties in certain situations. In particular, we may share your data with third-party processors as needed to serve our legitimate business interests, which include administration of our website, administration of your account, entering into contracts with you, communicating with you, taking orders for goods or services, delivering our goods and services, identifying trends, protecting the security of our company and website, and marketing additional goods and services to you. The legal basis for our disclosure of your data is your consent to this privacy policy and our right to protect and promote our legitimate business interests.

The following are specific reasons why we may share your information:

Third-party processing: We may disclose your information to third parties who assist us with various tasks, including payment processing, hosting services, email delivery, communications, and customer service. We only disclose information to these third-party processors as necessary to fulfill our business operations or as required by law. We do not authorize them to use or disclose your personal information except in connection with providing our company with their services.

By Law: We may share your data as required by law or to respond to legal processes, including a subpoena, or as necessary to protect the rights, property, and safety of others. This includes sharing information with other parties to prevent or address fraud and avoid credit risks.

To Protect our Company: We may use your information to protect our company and investigate and remedy any violations of our rights or policies. We may also disclose your information as reasonably necessary to acquire and maintain insurance coverage, manage risks, obtain financial or legal advice, or exercise or defend against legal claims.

Business Transfers: In the unlikely event our company engages in a merger, acquisition, bankruptcy proceeding, dissolution, reorganization, or similar transaction or proceeding, we may transfer or share your data as part of that proceeding. In such transitions, customer information is one of the business assets that a third party acquires. You acknowledge that such business transfers may occur and that your personal information can continue to be stored, used, or processed as otherwise outlined in this privacy policy.

Affiliates: We may share your personal information with business affiliates who promote our product(s) or service(s) for a commission fee. We require our affiliates to honor this privacy policy. They are not allowed to spam you and must disclose that they are an affiliate for us. If they do not do so, they violate their affiliate terms, and this privacy policy and any violation of this nature should be reported to agnesandmaudecreative@gmail.com

Advertisers: We may use third-party advertising companies to run and manage our ads, such as Storybird ads, to produce ads that appear when you visit our website or mobile app. These companies may use information about your visit to our website and other websites in web cookies (as described below) to offer personalized advertisements about goods and services that might interest you. We cannot control the activities of other advertisers or websites. You should consult the respective privacy policies of these third-party advertisers for more detailed information on their practices and instructions on how to opt out of certain practices.

Please note that, at this time, we do not recognize automated browser signals regarding tracking systems, which may include “do not track” instructions.

Other Third Parties: We may share information with advertisers, our investors, or other third parties to conduct general business analysis. If we do so, we will make reasonable efforts to inform you if required by law.

Interaction with Others: If you interact with others on our websites or mobile apps, such as participating in a group chat or a group online course, other users may have access to some of your data, including your name, profile picture, and your history of interaction with our website, such as prior comments or posts.

Online Postings: When you post online, others may view your posts, and we may distribute your comments outside the website.

External Links: Our website may include hyperlinks to other websites we do not control. We suggest you exercise caution when clicking on a hyperlink. Although we use reasonable care in including a hyperlink on our web page, we do not regularly monitor the websites of these third parties. We are not responsible for any damage or consequences you suffer using these hyperlinks. We are not bound by the privacy policies of any third-party website you access by a hyperlink, nor do ours bind them. We encourage you to read the policies of those third-party websites before interacting with them or making purchases. They may collect different information by methods other than what we do.

Other Purposes: We may disclose your data as necessary to comply with any legal obligation or to protect your interests or the vital interests of others or our company.

TRACKING TECHNOLOGIES

Log Files: Like many other websites, we use log files. These files merely log visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, internet service provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site, track users’ movement around the site, and gather demographic information. IP addresses and other such information are not linked to personally identifiable information.

Cookies: We use cookies – small text files sent to your device – and similar tracking technologies to enhance your experience on our website. Cookies help us analyze site traffic, customize content, remember your preferences, and offer relevant marketing.

By continuing to use our website, you acknowledge and agree to our use of cookies following this Privacy Policy. If you prefer not to accept cookies, you can change your browser settings to refuse them or alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of our website.

These cookies are not used to collect personally identifiable information unless you choose to provide that information to us (e.g., by filling out a contact form or making a purchase).

For information on managing cookies, visit your browser’s support site. To opt out of certain third-party advertising cookies, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

We may use any or all of the following types of cookies:

Essential Cookies: These cookies help us run our website and improve your experience with it. They may allow content to load more quickly or allow you to access “members only” or repeat-users sections of our website.

Functionality Cookies: These cookies allow us to remember your preferences from earlier visits to our website, including login information, so you do not have to input the same information multiple times.

Social Media Cookies: These cookies allow us to record when you have used a social media tool while visiting our website. For example, we may record that you have “liked” a specific aspect of our website. The social media application may also share data you have allowed it to share with us. If you wish to change your social media sharing settings, please visit the privacy settings of the social media network.

Advertising Cookies: We may work with third-party advertising partners who collect information about your browsing habits on our website to display a relevant ad about our services later when you are on a third-party site such as a social media platform. These cookies may also allow us to access your location.

In addition, by continuing to use our website without changing your browser settings, you are considered to have provided implied consent to the use of cookies as outlined in this policy. If you wish to disable cookies, you may do so through your browser options. However, this may affect your ability to use or purchase from our website. More detailed information about cookie management with specific web browsers can be found on the browsers’ respective websites. By continuing to use our website and not disabling cookies on your browser, you consent to our use of cookies, following the terms of this policy.

In addition, we may use third-party software to post advertisements on our website or mobile application, oversee marketing or email campaigns, or manage other company initiatives. These third-party software may use cookies or similar tracking technology. We have no control over these third parties or their use of cookies.

For more information on opting out of interest-based ads, visit the Network Advertising Initiative or Digital Advertising Alliance opt-out tool.

Pixel Tags: We may use a pixel tag, a small graphic file that allows us to monitor the use of our website and provide us with information regarding your interaction with the website. These tags may collect the IP address and browser type from your device. Our third-party partners also use pixel tags to collect information when you visit our website, and we may use this information to display targeted advertisements.

Email Confirmations: We may receive email confirmations when you open an email from us. This allows us to determine if users are responding favorably to our email communications and to improve those communications.

Other Technologies: Other data technologies may collect comparable information for security, fraud detection, and similar purposes. This information will be used to learn about your use of our website and improve our website and service offerings.

WEBSITE ANALYTICS

We may partner with third-party analytic companies, including Google Analytics. The analytic companies may also use cookies (described above) or other tracking technologies to analyze visitors’ use of our website or mobile app to determine the popularity of the content and better understand online activity. We do not transfer personal information to these third-party vendors. However, you must consent to collect and use your information from these third-party analytics companies to access our website. You should review their Privacy Policy and contact them directly if you have questions. If you do not want any information to be collected and used by tracking technologies, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Google Analytics: You can opt out of having your activity on our website made available to Google Analytics by installing the Google Analytics opt-out browser add-on. This add-on prevents Google Analytics from retrieving information about your visits to our website. For more information about Google’s privacy policy, please visit https://policies.google.com/privacy.

X/Twitter: You can opt out of X/Twitter’s internet-based ads by visiting https://help.twitter.com/en/safety-and-security/privacy-controls-for-tailored-ads.

You can learn more about Twitter’s Privacy Policy at https://twitter.com/en/privacy.

Meta (Facebook/Instagram): You can opt out of Facebook’s interest-based ads by visiting https://www.facebook.com/help/568137493302217.

You can learn more about Facebook’s Privacy Policy at https://www.facebook.com/full_data_use_policy.

You can opt out of Instagram's interest-based ads by visiting https://help.instagram.com/615366948510230/?helpref=uf_share. You can also learn more about Instagram's Privacy Policy at https://help.instagram.com/667810236572057/?helpref=uf_share.

THIRD-PARTY PROCESSING

For the most part, we do not process your information in-house but give it to third-party processors. For example, when it takes your payment information, PayPal is a third-party processor. They process your payment and remit the funds to us. So, in many instances, it will be necessary for us to transmit your information to a third-party processor, as we cannot perform these functions. More details on third-party processing are below.

However, we may process your data internally from time to time. The legal basis for this processing is your consent to the processing, our need to conduct our legitimate business interests, and compliance with legal obligations. Our purposes in processing this information, if we do, is to administer, maintain, and improve our website and offerings, to enter into contracts with you, to fulfill the terms of those contracts, to keep records of our transactions and interactions, to be able to provide you with goods and services, to comply with our legal obligations, to obtain professional advice, and to protect the rights and interests of our company, our customers (including you), and any third parties.

We may process the following data:

Data associated with your account include your name, address, email address, and payment information.
Data about your website usage includes your IP address, geographical information, how long you accessed our website, and what you viewed.
Data related to your profile include your name, address, profile picture, interests, hobbies, and employment details.
Data that you provide us in the course of using our services.
Data you post on our website, such as comments or blog responses.
Data you submit when you inquire about our website or offerings.
Data related to your transactions with us, including purchasing our goods or services. This information may include contact details and payment information.
Data you provide us when you subscribe to our emails or newsletters, including your email address and contact information.
You submit data via correspondence, such as emailing us with questions.
Any other data identified in this policy is to comply with our legal obligations or to protect your or any other natural person's vital interests.

INTERNATIONAL DATA

Wix hosts our website with secure servers. We may use third-party processors (including payment processors) and subcontractors located globally. We use all reasonable methods to protect the safety of your data during transfer, including hosting our website on reputable servers and engaging reputable third-party processors. By using this site and providing us with information, you consent to this transfer, processing, and storage of your data. If you wish more information regarding Wix's policies, please visit here: https://www.wix.com/about/privacy

COMPLIANCE WITH CANADIAN PRIVACY LAW
Agnes & Maude Creative Studio is based in Canada and adheres to the Personal Information Protection and Electronic Documents Act (PIPEDA). This federal law governs how we collect, use, and disclose personal information during commercial activities. Using our website, you acknowledge and consent to our compliance with this legislation and agree to collect and handle your personal information as described in this Privacy Policy.

DATA RETENTION

We retain personal data as long as it is needed for our legitimate business purposes and compliance with our legal obligations or until you ask us to delete your data. For example, we will retain certain personal information indefinitely to maintain your account unless and until you delete it. Data that we gather for a specific purpose, such as assisting law enforcement or analyzing trends, will be kept for as long as necessary for that particular purpose. Data no longer needed by us for any of the abovementioned purposes will be permanently deleted.

We will honor your request to delete your data, as described more fully below, unless we are required by law to retain access to the data. However, we cannot control the retention policies of third parties. If you wish to have any third parties, including those to whom we’ve transmitted your data, delete that data, you will need to contact those third parties directly. You may request a list of all third parties to whom we have transmitted your data.

We may retain usage data (that is, data that our company gathers or third-party analytics companies use to analyze the use of our website) as needed for internal analysis purposes. This type of data is usually retained for a shorter period than personal data unless the data is necessary to improve our website's or offerings' security or functionality. We are legally obligated to retain the data for a more extended period.

SECURITY OF YOUR INFORMATION

We take all reasonable steps to protect and secure your data. We use recognized online secure payment systems and implement generally accepted security standards to prevent personal data loss or misuse. However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse. We cannot guarantee the complete security of any information you transmit.

By consenting to this privacy policy, you acknowledge that your data may be available worldwide via the Internet. We cannot prevent other parties from using or misusing your data.

We will promptly notify you of any known breach of our security systems or your data, which might expose you to serious risk.

CHILDREN

This website or mobile app is not designed for children under 13, and we do not knowingly solicit personal data from anyone under this age. If you are under 13, do not access our website or related products or services. If you know that we have collected data on anyone under 13, please get in touch with us so we may delete that data.

SENSITIVE DATA

We request that you do not submit sensitive data to us via public postings, email correspondence, or any other method, including social security numbers, health data, genetic data, or information about your ethnic origin, religious beliefs, or criminal history. If you send us this information, then by doing so, you consent to our use, storage, and processing of this information following this privacy policy.

YOUR RIGHTS

You have certain rights concerning your data, as outlined below. Note that we may charge you a reasonable fee for actions you ask us to take concerning your data. In addition, we reserve the right to request that you provide us with evidence of your identity before we take any action concerning exercising your data rights. Further, your rights may be restricted or nullified to the extent they conflict with our compelling business interests, the public interest, or the law.

UPDATE ACCOUNT INFORMATION

You have the right to update or change any information you have provided to us. To update or delete your information, please get in touch with us at agnesandmaudecreative@gmail.com

CONFIRM PERSONAL DATA AND ITS USE

You have the right to request that we confirm what data we hold about you and for what purposes. You also have the right to verify whether we process or deliver your data to third-party processors and for what purposes. We will supply you with copies of your data unless doing so would affect the rights and freedoms of others.

Change Consent: You have the right to change your consent to our use of your information. In such cases, we may require you to delete your account with us, as described above, and you may not have full access to our website.

Request a Copy of Data: You can request a digital copy of the data we hold about you. Your first request for a copy of your data will be provided free of charge; subsequent requests will incur a reasonable fee.

Transfer your Data: You have the right to request that we gather and transfer your data to another controller in a commonly used and machine-readable format unless doing so would cause us an undue burden.

Delete All Data: You have the right to request that we delete all data we hold about you, and we must delete such data without delay. There are exceptions to this right, such as when keeping your data is required by law, is necessary to exercise the right of freedom of expression and information, is required for compliance with a legal obligation, or is essential for the exercise or defense of legal claims. Such a request may result in the termination of your account with us, and you may have limited or no use of our website.

Emails and Communications: You may opt out of receiving future email correspondence from us by checking the appropriate box when you register for the account or make a purchase. You may change your communication settings by contacting us at agnesandmaudecreative@gmail.com

Marketing Communications: You may opt out of receiving third-party marketing communications or using your personal information for marketing purposes. You may do this by contacting us at agnesandmaudecreative@gmail.com

Processing: You may, in some circumstances, restrict the processing of your data, such as when you contest the accuracy of your data or when you have objected to processing, pending the verification of that objection. When processing has been restricted, we will continue to store your data. Still, we will only pass it on to third-party processors with your consent or as necessary to comply with legal obligations or protect your rights or those of others or our company. In addition, you may opt out of processing your data altogether. Note, however, that doing so may result in the termination of your account and loss of access to our website.

Complaints: If you are an EU resident, you have the right to complain to a supervising authority if you believe we are misusing your data or have violated any of your rights under this privacy policy or applicable law. You may do so in the EU member state where you reside, where you have your place of business, or where the alleged infringement occurred. If you are outside the EU, you may have rights under privacy laws in your jurisdiction.

CALIFORNIA PRIVACY RIGHTS

The State of California has established unique regulations for California residents.

As of its effective January 1, 2020, we are also compliant with the California Consumer Privacy Act of 2018, Cal. Civ. Code §§ 1798.100 Et Seq. (CCPA).

Any California resident may freely request the personal information we have collected or stored about themselves or a household member. For security purposes, we reserve the right to ask for verification of your identity and proof of your California residency at the time of your request.

Any California resident has a right to request the personal data we have collected or request deletion of the personal data we have collected, including but not limited to:

Any personally identifying information, such as a real name, alias(es), mailing or resident address, IP address, email address, account name, biometrics, or any other data that could uniquely identify a California resident; and commercial information, including products or services purchased, obtained, or considered, search history, interactions with our website, or any other purchasing or browsing history of our site and/or offer(s); and

Site comments made publicly or privately, geolocation data, professional or employment-related information, and education information.

We reserve the right to collect any of the above data on California residents and their households.

We DO NOT plan on selling your data. Regardless, any California resident can email us at agnesandmaudecreative@gmail.com to explicitly request to opt out of any such data sale.

California residents also have the option to request a total deletion of their accounts and any data we have collected and associated with them.

We agree to comply with any data request or deletion made according to the CCPA within a reasonable timeframe during regular business hours, excluding holidays or our pre-scheduled time off.

NEWSLETTER PRIVACY

We offer the opportunity for you to volunteer certain information used for email and marketing purposes to us. This information includes, but is not limited to, your name and email. You can unsubscribe from any future communications via email, but we reserve the right to maintain a database of past email subscribers.

We reserve the right to use this information as reasonably necessary in our business and as provided by law. Your information will be shared with reasonably necessary parties for conducting our business, such as through Facebook ads or Google pay-per-click marketing campaigns.

Last update: April 10, 2025